AL3ON

At AL3ON, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our platform (www.al3on.ae) and participate in the AL3ON loyalty program. By accessing our platform or joining the loyalty program, you agree to the practices described in this policy.

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1. Information We Collect

We collect the following types of information:

A. Information You Provide to Us:

• Full name, contact number, and email email address.

• Location details such as city, emirate, or country.

• Business details if you're registering as a merchant or partner.

• Feedback, complaints, survey responses, or support queries.

B. Automatically Collected Data:

• IP address, browser type, and device information.

• Cookies, usage logs, and browsing behavior on our platform.

C. Information from Third Parties:

• When you sign up through social media or link accounts, we may receive profile information.

• If referred by a partner, we may collect your contact information from that partner with your consent.

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2. How We Use Your Information

We use your information to:

• Register and manage your user account.

• Administer the loyalty program and assign or redeem points.

• Personalize your user experience and show relevant offers.

• Communicate updates, promotions, or service changes.

• Improve our website, app, and service performance.

• Respond to inquiries, resolve issues, and provide support.

• Detect, prevent, and investigate fraud or misuse.

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3. Sharing Your Information

We may share your information with:

• Regulatory bodies or law enforcement, when required by law or to protect our rights, users, or the public.

• Corporate affiliates or successors, in case of a merger, acquisition, or asset transfer.

We do not sell your personal data to third parties and your information remains confidential all times.

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4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience. These technologies help us:

• Remember your preferences and login status.

• Measure traffic and usage patterns.

• Improve features and performance.

You can manage or disable cookies through your browser settings.

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5. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent for specific data uses.

• Opt out of marketing communications.

• Request account deletion.

To exercise these rights, email us at privacy@al3on.ae. Or info@al3on.ae

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6. Data Security

We implement industry-standard safeguards to protect your personal data, including:

• SSL encryption for data transmission.

• Secure servers and firewalls.

• Access controls and staff training.

However, no digital platform is entirely risk-free, so we encourage you to protect your credentials and report any suspicious activity.

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7. Data Retention

We retain your personal data only as long as necessary for the purpose it was collected or as required by law. Loyalty program data may be kept for auditing and reward validation purposes for up to 2 years after account closure.

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8. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, please contact us immediately.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. If changes are significant, we will notify you by email or through the platform.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

AL3ON Privacy Team

Email: privacy@al3on.ae

Website: www.al3on.ae

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